Refund policy for workshops and events:
- Refunds will be given in the following terms:
- Up to 28 days prior to event, a full refund will be given.
- Up to 14 days prior to event, refund of the ticket price minus the deposit (£30) will be given.
- Where less than 14 days notice is given the full amount is forfeit.
- Where you are unable to attend you may transfer your booking to another person, by prior agreement.
Return and Refund policy for goods:
- Bespoke drum orders are non-refundable, and non-returnable.
- Non-bespoke drums, may be returned in perfect condition within 14 days for a full refund.
- Where a return is requested the buyer is required to package the drum safely and cover the costs of return by recorded delivery.
- Other items, unless bespoke orders, are refundable if returned within 14 days in unused condition.
- Where an item is delivered damaged, please take photographs of the package, and the damage and email to allow for reimbursement. The buyer will be responsible for returning the item, along with its original packaging as above.
- Items showing intentional damage will not be refunded.